How to resolve QuickBooks Scan Manager Not Working

QuickBooks Scan manager helps attaching files to Sales receipts, bills, invoices etc. It is furnishes balance sheet updates, invoices, and additional online documents. Its usage becomes indispensable and users have been conforming to this tool in recent times. However, many QB users have encountered errors while opening this tool. The errors come up as “QuickBooks Scan Manager Not Working”. This blog shall cover all aspects of the error and the different techniques to fix it.

QuickBooks Scan Manager Not Working

What is the benefit of using QuickBooks Scan Manager?

The advantages of this tool are multifarious. These include:

  • Attaching files to invoices, bills, sales receipts, etc.
  • Linkage with bank accounts is now easy.
  • Transactions can be classified pretty easily.
  • Balance sheets can be updated pretty easily in QuickBooks Scan Manager.
  • Tasks can be done within the stipulated time period.

Causes of QuickBooks Scan Manager not working Error

This error can be provoked by the following factors:

  • Unable to detect the scanner.
  • You may be unable to find the scanner driver.
  • Scan Manager is not responding.
  • Issues confronted while opening the document in multi-user mode.
  • Incompatible scanning device or scanning manager.
  • The inability of QuickBooks Scan Manager to create a new profile.
  • The Scan Manager is lagging.

Troubleshooting QuickBooks Scan Manager not working error

This segment shall apprise you with all the methods you need to resolve the QB Scan Manager not working error successfully. Follow each procedure sequentially and if the issue persists, jump to the subsequent process.

Method 1: Use TWAIN Scanner

You can get rid of this error by using the TWAIN scanner. Make sure that you are connected to a seamless internet connection.

 Follow the steps to use the scanner:

  • If you’re using a new device, ensure Scan Manager is configured to allow you to attach your documents. Also, look for scanners that are compatible with QuickBooks Scan Manager.
  • Make sure your scanner isn’t turned off and is ready to use.
  • Make sure the ‘TWAIN’ scanner is being used for scanning.

Method 2: Update QB Desktop

  • Right-click on the “QB” symbol on your system.
  • Select “Properties” from the drop-down menu
  • Select ‘Find a Target’ from the drop-down menu in the new window.
  • Select ‘Properties’ from the context menu of the ‘QBW32.exe’ file.
  • Navigate to the ‘General’ tab.
  • Select the file’s version from the drop-down menu beneath ‘Item Name.’
  • Check the ‘QB’ version.
  • Find the most recent version of the accounting software from ‘Google.’
  • Now you must download and install the QuickBooks
QuickBooks Scan Manager Not Working
  • Check if the ‘QB Scan Manager’ is working by launching it.

Method 3: Repair QuickBooks via the Windows Repair Utility

To repair QB by using the windows repair utility, follow the steps below:

  • Use the Windows Repair Utility to fix QuickBooks.
  • Reboot your system to ensure that no other background processes are interfering with the Repair
  • Select Programs and Features from the Control Panel.
  • Select Uninstall a Program and then QuickBooks from the list of programs.
  • Click ‘Continue’ or ‘Next’ after selecting Uninstall / Change.
  • Select ‘Next after clicking Repair.’
  • When the Repair is complete, click ‘Finish.’
  • Restart your computer system and update QuickBooks Desktop if any updates are available.

Method 4: Delete the Scan Profile and Create a New One

  • To begin, open QuickBooks and select the Company menu.
  • Select Documents and then Doc Center from the drop-down menu.
  • Click on the old scan profile under Scan a Document.
  • To remove the profile from the QuickBooks scan manager, select Delete.
  • Return to the Doc Center and select Scan a Document from the drop-down menu.
  • Select New and give the profile a name.
  • After that, select Continue and make the necessary changes to the profile settings.
  • Finally, click Save.

This completes the blog on QuickBooks Scan Manager Not Working error. If you feel need of technical assistance, call us at 1-800-615-2347.

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