Delta Airlines Cancellation Policy, Fees and Refund Processes: A Travelers Guide

Delta Airlines, one of the leading airlines in the United States, has a comprehensive policy regarding flight cancellations, offering flexibility and various options to its passengers. Understanding Delta Airlines Cancellation policy is crucial for travelers, especially when plans change unexpectedly.

Overview of Delta Airlines Cancellation Policy

1. 24-Hour Risk-Free Cancellation:

Delta provides a 24-hour risk-free cancellation period. Passengers can cancel their flight within 24 hours of booking without penalty, regardless of the type of ticket purchased. This policy complies with the U.S. Department of Transportation’s regulations.

2. Refundable vs. Non-Refundable Tickets:

  • Refundable Tickets: These tickets are typically more expensive but offer greater flexibility. Passengers can cancel their flight at any time before departure and receive a full refund to their original form of payment.
  • Non-Refundable Tickets: Cheaper than refundable tickets, these do not offer a refund upon cancellation. However, passengers can still cancel and use the value of the ticket towards a future flight, subject to a change fee and fare difference.

3. Cancellation Due to Unforeseen Circumstances:

In cases of emergencies, such as serious illness or death of a family member, Delta may waive the cancellation fees. Documentation may be required to process these exceptions.

4. Delta SkyMiles Members:

Members of Delta’s frequent flyer program, SkyMiles, may have additional flexibility depending on their tier status, including reduced or waived cancellation fees.

5. Flight Cancellations by Delta:

If Delta cancels or significantly delays a flight, passengers are entitled to a refund, even on non-refundable tickets. Alternatively, they can choose to rebook on the next available flight without additional charges.

How to Cancel a Delta Flight

Delta Airlines Cancellation can be done through multiple channels:

1. Online Cancellation via Delta Website or Mobile App:


  • Visit Delta’s official website.
  • Log in to your account or access your booking through the “My Trips” section using your booking reference and last name.
  • Select the flight you wish to cancel and follow the prompts for cancellation.
  • Review the cancellation details, including any refunds or credits.
  • Confirm the cancellation. You will receive a confirmation email with details about the cancellation and any credits issued.

Mobile App:

  • Open the Delta mobile app on your smartphone.
  • Log in and navigate to the “My Trips” section.
  • Select the relevant booking and choose the option to cancel.
  • Follow the on-screen instructions to complete the cancellation.
  • Confirmation of cancellation and details regarding refunds or credits will be provided in the app and via email.

2. Phone Cancellation by Calling Delta’s Customer Service:

Preparing to Call:

  • Have your booking reference and personal details ready.
  • Be prepared to explain the reason for cancellation, especially if requesting a waiver of fees due to special circumstances.

Making the Call:

  • Dial Delta’s customer service number. This number can vary depending on your location and can be found on Delta’s website.
  • Follow the voice prompts to reach a representative.
  • Provide your booking details and state your intention to cancel.
  • The representative will guide you through the process, informing you of any applicable fees or refunds.
  • Confirm the cancellation with the representative. You will receive a confirmation via email.

3. In-Person Cancellation at a Delta Ticket Office or Airport Counter:

Locating a Delta Office or Counter:

  • Find the nearest Delta ticket office or visit the Delta counter at any airport.
  • Ensure you have your flight details and identification.

At the Office/Counter:

  • Approach the Delta representative and inform them of your desire to cancel the flight.
  • Provide your booking information and identification for verification.
  • The representative will discuss your options, including fees and refunds.
  • Once you agree, they will process the cancellation.
  • You will receive a printed or email confirmation of the cancellation and information on refunds or credits.

Delta Airlines Cancellation Refunds and Credits

  • Processing Refunds: For eligible tickets, refunds are processed to the original form of payment. The time frame for the refund to reflect can vary depending on the payment method.
  • eCredits: For non-refundable tickets, the value is stored as an eCredit, which can be used for future Delta flights.

Important Considerations

  • Change Fees: Depending on the ticket type and destination, change fees may apply when using credits for a new booking.
  • Fare Differences: If the new flight is more expensive, passengers will need to pay the fare difference.
  • Expiration of eCredits: eCredits have an expiration date, typically one year from the original ticket issue date.


Delta Airlines cancellation policy is designed to offer flexibility while also accommodating various passenger needs. By understanding the nuances of this policy, travelers can make informed decisions and manage their travel plans more effectively. Always check the latest policy on Delta’s official website or contact customer service for specific queries.

Leave a Reply

Your email address will not be published. Required fields are marked *