A hosted phone system is ideal for companies that want to migrate their traditional telephone system to a fully IP network, which currently happens often, so you may wonder why. Don’t worry! As an SIP Trunk service provider, we will teach you everything you need. Without further ado, let’s get started!
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A hosted phone system is a remote telephone exchange that a SIP Trunk service provider hosts. It is a centralized telephone service hosted in the cloud using an external server for the company.
What are the advantages of my company’s IP telephony and VOIP?
More and more companies are updating their traditional telephone system to IP solutions. A hosted phone system is gradually replacing the old PABX present in all structures. Unlike PBXs, it is based on new VOIP technologies, which allow the company to work with further IP communications and unified communications solutions.
IP Technologies, PABX, IPBX, Trunk SIP: What are the differences?
Next, we will show you the differences between Centrex, PABX and IPBX
A hosted phone system features VOIP communication solutions. The main difference is in the type of hosting.
The IPBX is hosted in your facilities; the IP is hosted directly by your network operator; it is no longer necessary to install, maintain and update your center; the operator takes care of everything. A great advantage!
It is also a guarantee of security since, once again, the specialized operator protects your hosted phone system network.
Difference between SIP trunk and hosted phone system
A hosted phone system is a complete VOIP communication solution, incorporating your company’s Internet links, telephones, telephone subscriptions, all other collaborative VOIP services, and IPBX functionalities.
It is a real-time and cost-saving solution for businesses that still need IPBX. The SIP trunk connects directly to your PBX to connect it to the IP network.
What are the advantages of a hosted phone system for business VOIP telephony?
Now, why is this type of technology increasingly used? What are the reasons and advantages? Here we will explain it to you!
A hosted phone system allows you to manage lines and users in a very personalized way; tailor-made formulas are available to satisfy the different needs of each service and each user profile.
A hosted phone system offers flexibility, allowing you to quickly add or remove new users and phone lines.
Reduction and control of your telephone costs
Fewer expenses for better service! This is what a fully IP technology offers you once again. As we have seen, one of the characteristics of the hosted phone system is that it is hosted directly by the network access provider.
Therefore, significant investments in installing your old exchange and IPBX are no longer a problem.
Technical maintenance is also managed directly by the network operator.
Then, it is the billing mode, balanced according to the use of your network: payment of a flat rate to the user, so you only pay for what you need. Finally, internal communications are free.
Access to unified communications service
A hosted phone system offers access to IP telephony to companies and, through the intermediary itself, to unified communication solutions. Thus, the company’s communication channels can be centralized in a single interface: interactive voice servers, instant messaging, call recording and transfer, line management, status, etc.
Multi-site IP communication solution
Technology of choice for businesses with multiple sites. It can easily route calls from one location to another. It is also possible to predefine specific days and hours for the day.
Multi-site IP communication solution
The technology of choice for businesses with multiple sites hosted phone systems can easily route calls from one location to another.
It is also possible to predefine specific days and times for forwarding these calls or define scenarios to forward calls to another line if the previous one does not answer.
The functionalities are multiple and perfectly adapted to multiple sites. We normally use VPN to connect the different websites.
More mobility for your company’s IP telephony
A hosted phone system offers you access to a scalable network, it is not necessary to make large investments when expanding your business, and it offers you access to all the functionalities of VOIP applications. Therefore, adding new workstations or applications as needed is very easy.
Configure new stations, add an interactive voice server, call groups, etc.
Many functions are easy to manage with your hosted phone system and VOIP collaborative work for greater accessibility and productivity, such as:
- Instant message
- Unified Messaging (email, networks, calls, etc.)
- Presence status
- Video and audio conferencing
- Share the calendar
- Real-time document sharing
- Remote screen sharing
- Call groups
- Call history with archive for several months
- Directory at the station
- Connection to your applications, internal tools and CRM
- Interactive local service to automate call flows
- Choice of number display
- Softphone for your frequently traveling employees
- Etc.
In this way, your employees can be connected in any circumstance with each other, with their clients, suppliers, partners, etc.