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Despite numerous attempts to contact the casino and its affiliates, his efforts remain unresolved, leaving him anxious and confused. We have recommended the player to contact the casino’s licensing authority. The player had repeatedly requested self-exclusion from the casino in November and December of 2024 via chat and email but had received no response. Consequently, the player’s account had remained active and he had lost an estimated amount of CAD 500. The casino had acknowledged their mistake and offered to refund the lost amount. After a delay, the casino had confirmed that the refund transaction was successfully completed. The player had confirmed receipt of the refund, resolving the issue. The player had been waiting for a withdrawal for less than two weeks.
The player’s unable to withdraw.
If you have any underlying withdrawal issues, contact your payment system. An essential component of the player experience is the withdrawal procedure. Depending on the chosen payment method, withdrawal times may change. Withdrawal requests are typically processed within minutes and the maximum duration is 72 hours. When it comes to trust, Mostbet is like that solid, dependable player in a team. They’re fully licensed, which means they play by the rules – legal and fair. It’s not just about following laws; it’s about creating a safe space for their users to bet. They’ve got all the high-tech security to keep your data and transactions safe and sound. You’re predicting the outcomes of sports events, say football matches, and if you’ve got the skills, you’re in for a win.
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The casino reviewed the case and confirmed that the player’s coupon had been unfrozen and calculated as a win. The player confirmed receipt of his winnings, and we subsequently marked the complaint as ‘resolved’. The player had submitted a withdrawal request less than two weeks before contacting us. We had advised him to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the issue was resolved successfully as the player had confirmed receiving his winnings. As a result, we marked the complaint as ‘resolved’ in our system. The player had her account locked and was told to wait 60 days for access after submitting documents. Despite the promised timeline, it had been over 120 days without account access or the ability to withdraw her funds of $350. Furthermore, password recovery wasn’t working and customer support had stopped responding. The complaint was closed as unresolved due to the casino’s failure to provide timely updates and resolve the issue, suggesting intentional stalling.
Player unable to register phone number for withdrawals.
The player had faced a full KYC request after making a second deposit and using a VPN, despite the loss of his first deposit. He had been confused about being asked to provide a photo of a lost bank card and to use Skype for verification, as he had used a third-party service for the deposit. The player had expressed his concerns about the casino’s Russian ownership and suspected data collection for malicious purposes. However, he had decided not to proceed with the verification process due to his security concerns. A player is awaiting her first deposit bonus and 250 free spins for the last 16 days. Despite repeated follow-ups, she gets the same response that the issue is still under investigation and has received no email support. The player was facing issues with closing his Mostbet account as the required verification code hadn’t been received via email.
About Mostbet
After the player posted a negative review of Mostbet on Trustpilot, the casino finally released his winnings. We had marked the complaint as ‘resolved’ following the player’s confirmation of receiving his withdrawal. The player faced repeated account freezes after completing a two-month KYC procedure. Despite making two withdrawal attempts, the account was frozen again, prompting another verification process. The complaint was resolved successfully after the player confirmed that his account was unfrozen and the withdrawal was approved and received. The player had their account blocked after submitting all required documents. The casino lacked customer service, offering contact only via email. When attempting to log in, the player was redirected to another page.
- The casino had stated that due to a high workload, the processing of requests took some time.
- The player has requested a withdrawal less than two weeks prior to submitting this complaint.
- MostBet Casino has been granted a gambling license in Curaçao issued by Curaçao Antillephone N.V.
- The grand prize drawing will take place on August 31, 2024, and the winners will be announced on our landing page.
Mostbet knows that a good hand of poker isn’t just about luck; it’s about the thrill of the strategy, the bluff, and the play. Whether you’re a fan of Texas Hold’em or Omaha, you’ll find a spot at the table. And in the world of Mostbet, it’s where the cool, calm, and collected come to shine. Mostbet isn’t just another betting site; it’s a playground of endless gaming adventures. Let’s take a peek at some of the crowd-favorites that keep players coming back for more. And if you’re one of those who sticks around, their loyalty program feels like a pat on the back.
His account was eventually unfrozen, but he stopped responding to further inquiries. Consequently, the complaint was rejected due to lack of response. The player had been asked to verify his account on Mostbet via a video call in January. Despite sending all required documents and waiting for three months, his account had not been enabled, and his deposited funds remained inaccessible. The Complaints Team had attempted to engage the casino for a resolution but ultimately marked the complaint as ‘unresolved’ due to the casino’s lack of cooperation. The player was advised to contact the Curaçao Gaming Authority for further assistance. Mostbet takes your security seriously, whether you’re into online casino games or sports betting.
The player was advised to submit a complaint to the licensing authority, Curaçao Antillephone N.V. The player had struggled to complete phone number verification for withdrawal. Despite numerous attempts to contact customer service via live chat and email, he had received no response. After he submitted his complaint to us, we had facilitated communication between him and the casino. The casino eventually confirmed that the phone number had been successfully linked to the player’s account and the verification process had been completed. Consequently, we had to reject his complaint as there was nothing more we could have done.
Mostbet isn’t just any platform; it’s secured with a license from the Curacao Gaming Authority. That’s your green light signaling all systems are go for a safe betting session. It’s like Mostbet has a big, burly bouncer at the door, checking for any rule breakers, so you can focus on making those winning bets with peace of mind. It is a passport number a customer must indicate in their profile to pass the verification process. Alternatively, punters can enter the number of any other identity document (driving licence or insurance policy number). Robust SSL encryption prevents scammers from fishing players’ data. Withdrawals are sent to the samecredentials utilised for depositing.